Japan House Library LA — Kiosk App

Japan House seeks to foster awareness and appreciation for Japan by showcasing the very best of Japanese art, design, innovation, technology, and more.

The Challenge

Japan House Library Los Angeles needed to improve their informational services for visitors. They needed to improve user experience and collect feedback from users. Their kiosk app was hard to manage and with various technical and usability issues. Together with our agency partner, Bull & Beard, we accepted the challenge.

Identified Improvement Areas

UX/UI

Interface improvements
Not easy to manage
Visual improvements

Technical

Book duplicates
Broken links
Broken images

Other

Ability to collect information from visitors
Integrating other digital properties sites
Implement CMS for easier management

Some of the technical issues we found

Missing Images

There are number of images that are missing.

Space not used well

There is no visual order and icons look very "cheap". Too much white space.

Console Errors

A number of console errors found that need to be addressed.

Content hard to scan

Again this is not how Japanesse would do it. No dedication to details.

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The Solution

MANE redesigned the kiosk app to align with the spirit of Japan. It’s pragmatic, straightforward, with attention to detail. UX is dramatically improved, and technical issues are solved by design. Together with our agency partner Bull & Beard, we made significant improvements for Japan House Los Angeles. We integrated their other web properties within the Kiosk App and offered more information for visitors.